PROOF OF NON-PERFORMANCE

Last Updated: July 25, 2024 @Jason @Brian

The parties agree that in the event Client’s authorized user status has not posted to two (2) of the credit bureaus in accordance with the “TRADELINE PRODUCT” clause above within the reporting period, [AU_] LAB shall refund the Client’s fees to him/her within ten (10) days of the date it receives written proof from the Client [AU_] LAB’s non-performance, provided such written proof is receive [AU_] LAB by email within ten (10) days of the date by which Client’s tradeline should have been reported by as set forth in the “TRADELINE PRODUCT” clause above.

The refund instructions and procedure is as follows:

If the reporting period has passed and your tradeline still has not reported please create a CreditKarma.com account and confirm the following:

Confirm that the tradeline is not being reported on both TransUnion and Equifax. (If it is being reported on 1 of the bureaus listed on Credit Karma but not the other, please see additional instructions below.)
Confirm that your credit report has been updated after the last date.

If you are able to confirm both of these points above, then you may request a refund on that tradeline. All refund requests must be in writing. Our customer service phone line does not process refunds or have full access to your order information. Please send us an email to [email protected] with the following information:

Your Name
The Card ID for the tradeline you are requesting a refund on. (The format of the Tradeline Tag ID looks like TL-###)
Date of purchase
Username and password for your CreditKarma.com account so we can verify the non-posting.

Please note the email address and password are both case sensitive so please send us precise information.

If your creditkarma.com account does show the tradeline posted to at least 1 bureau, we will need to look at your Experian data in order to prove that it did not report to at least 2 bureaus. CRD_MY, LLC will accept an Experian.com username and password to verify the Experian data only.

Our support department will confirm this information within two (2) business days and once confirmed [AU_] LAB will issue a refund on that tradeline within two (2) business days and normal fund transfer times may apply. The client should receive the refund within ten (10) days. The support department is closed on weekends.